FAQ

Had To Buy proudly ships worldwide!

We deliver to customers across the globe, with shipping available to most countries. Delivery times will vary depending on your location, customs processing (where applicable), and your local postal or courier service.

Once your order has been dispatched, you'll receive tracking information (where available) so you can follow your package every step of the way.

If you have any questions about shipping to your country, please don't hesitate to contact our friendly support team—we're always happy to help!

At Had To Buy, we source products from trusted suppliers both within Australia and around the world to bring you a great range of unique products at competitive prices.

Please allow 7–15 business days for processing and delivery of your order. While most orders arrive within this timeframe, some deliveries may take up to 21 business days, depending on the product, destination, customs processing (where applicable), and your local delivery carrier.

Once your order has been dispatched, you'll receive tracking information (where available) so you can follow its journey. While we work hard to ensure your order arrives as quickly as possible, delivery times are ultimately determined by Australia Post and our shipping partners.

If you need an item for a special occasion or by a specific date, we recommend placing your order well in advance to allow plenty of time for delivery.

Our goal is for every customer to be completely satisfied with their purchase. If you're not happy for any reason, please get in touch with us and we'll do our best to make it right.

If your item arrives faulty, damaged, or is not as described, please contact us within 14 days of receiving your order. We'll assess the issue and, where appropriate, offer a replacement, repair, or refund in accordance with Australian Consumer Law.

To help us process your request quickly, please include your order number, a description of the issue, and clear photos of the product.

Please note that change-of-mind returns are not accepted unless otherwise stated. This does not affect your rights under Australian Consumer Law.

If you've received the wrong item or your order arrives damaged, please contact us within 14 days of receiving your order so we can investigate and work with you to resolve the issue as quickly as possible.

To help us assess your claim, please include your order number, a description of the issue, and clear photos of the item and its packaging.

If your claim is approved, we'll discuss the best solution with you, which may include a replacement, repair, or refund where appropriate in accordance with Australian Consumer Law.