Returns & Refunds Policy

At Had To Buy, we want you to shop with confidence. If there's an issue with your order, we're here to help.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged in transit or you receive the wrong item, please contact us within 7 days of delivery so we can investigate and resolve the issue as quickly as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the item

• Clear photos of the packaging where relevant

Claims made after 7 days will be assessed based on the circumstances and any rights you may have under Australian Consumer Law.

Faulty Items

If your product is faulty, please contact us as soon as reasonably possible after discovering the problem.

Your rights under Australian Consumer Law are not limited to 7 days and may continue for a reasonable period depending on the product, its price, expected lifespan and the nature of the fault.

We may ask for photographs, videos or other reasonable information to help us assess the issue.

Where a product fails to meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

For a major failure, you may be entitled to choose between a refund or replacement.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases.

This includes situations where you:

• Decide you no longer want or like the item

• Order the wrong product, size, colour or variant

• Find the product cheaper elsewhere

• No longer have a use for the product

Please choose carefully before placing your order.

This does not affect your rights where a product fails to meet a consumer guarantee under Australian Consumer Law.

Used or Damaged Products

We do not provide refunds or replacements where a product has been damaged through misuse, accidental damage, improper use or failure to follow reasonable product instructions.

Using a product and later deciding that you no longer want or like it is considered a change of mind and does not qualify for a refund.

This does not affect your rights where a genuine product fault or other failure under Australian Consumer Law exists.

Returns

Please contact us before returning any product.

If a return is required, we'll provide instructions on how and where the item should be returned.

Where reasonably possible, please return the product with its accessories and original packaging.

However, original packaging is not required where this would limit your rights under Australian Consumer Law.

Proof of purchase may be required. Your Had To Buy order number or other reasonable evidence of purchase can be used.

Return Shipping Costs

We do not offer free returns for change-of-mind purchases or where a customer has ordered the wrong item, size, colour or variant.

Where a product is confirmed to be faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee, Had To Buy will cover or reimburse reasonable return shipping costs where required under Australian Consumer Law.

If we ask you to return an item for assessment, please follow the return instructions we provide. Where applicable, we may provide a return shipping method or reimburse reasonable return postage costs once the issue has been confirmed.

For large, heavy or difficult-to-return products, we will arrange an appropriate solution where required under Australian Consumer Law.

Please do not return an item using an unusually expensive or express shipping service unless this has been approved by us beforehand.

Return Process

To request assistance with a return, contact:

Email: contact@hadtobuy.com

Please include your order number and details of the issue.

We may request photographs, videos or other reasonable information to help assess the claim before arranging a return.

Please do not send products back without contacting us first so we can provide the correct return instructions.

Items Not Accepted for Change-of-Mind Returns

We do not accept change-of-mind returns for:

• Personal care and hygiene products

• Custom or personalised items

• Perishable goods

• Gift cards

• Clearance or final sale items

These exclusions do not apply where you are entitled to a remedy under Australian Consumer Law.

Refunds

Once a returned product has been received and, where appropriate, assessed, we'll notify you of the outcome.

Where a refund is approved or required under Australian Consumer Law, it will generally be processed back to your original payment method.

Once processed by us, please allow up to 10 business days for your bank, card provider or financial institution to process and display the refund.

If you haven't received an approved refund after 15 business days, please contact:

contact@hadtobuy.com

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Returns & Refunds Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.

Where there is any inconsistency between this policy and your rights under Australian Consumer Law, your rights under Australian Consumer Law apply.