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At Had To Buy, we want you to shop with confidence. If there's ever an issue with your order, we're here to help.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If your item is faulty, damaged, or you've received the wrong product, please contact us within 14 days of receiving your order.

To help us resolve your claim as quickly as possible, please include:

Your order number
A description of the issue
Clear photos of the item and its packaging

Once we've reviewed your claim, we'll work with you to provide an appropriate solution in accordance with Australian Consumer Law. This may include a replacement, repair or refund where applicable.

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully before placing your order.

This policy does not affect your rights under Australian Consumer Law.

Return Eligibility

Where a return has been approved, the item must be returned:

In its original condition where reasonably possible
With all original packaging and accessories (where applicable)
Together with proof of purchase

Please do not send items back without contacting us first, as we won't be able to process your return.

Return Process

To request a return, please contact us at:

Email: contact@hadtobuy.com

We'll provide you with instructions on how and where to return your item if your return request is approved.

Non-Returnable Items

Unless faulty or required by Australian Consumer Law, we cannot accept returns for:

Personal care and hygiene products
Custom or personalised items
Perishable goods
Gift cards
Clearance or final sale items (unless faulty)

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If a refund is approved, it will be processed back to your original payment method. Please allow up to 10 business daysfor your financial institution to process the refund after it has been approved.

If you haven't received your refund after 15 business days, please contact us at contact@hadtobuy.com